[Resolved]  Vodafone India — Vodafone cheating for rupees 650 in the name of cap fee for 3g service

Address:

Chennai, Tamil Nadu

Dear Sir, I am vodafone customer by my mobile connection [protected], recently i had been charged for rs650 (cap fee for 3g service), i placed a plan change for E-Connect 299 rental plan for july-august 2014, for that i have been charged 650 amount as caption closing fee, where there is no such terms and condition been intimated to customer, that they will charge 650 rupees at time of plan change either by sms/voice(in oral)/email/signed paper document. I raised complaint to vodafone regarding this, SR [protected] on 26 july 2014 and SR [protected] on 25 july 2014, were both the complaints closed. Please help me to get wavier for that june month bill for 650 only. History : i placed a request on March 2013 for 3g service for rental at 100/-, by that month vodafone activated addtionally which for 650 as cap fee without my request/permission, when i enquired about that they replied that its just a cap fee so that your internet will not cross 650 by 3g usage.At that time i gave request to remove the cap 650, were vodafone neglected to that request. Attached : Screen shot of the bill copy for cap 650 Note : The copy this same complaint is forwarded/raised in following authroities 1. marten.[protected]@vodafone.com - CEO of vodafone 2. [protected]@nic.in - Department of consumer affairs (http://consumeraffairs.nic.in/) 3. Consumer complaints redressal council - Govt of india (http://ccrc.in/[protected]/2014. 4. Indian Online Consumer Resource & Grievance Redressal System (http://www.core.nic.in/)- ComplaintId :101290.4.2014 5. Department of Telecommunications Redressal of Public grievances (http://www.dot.gov.in/public-grievances/public-grievances) : DOTEL/E/2014/24095 6. Telecom Consumer Complaints Monitoring System - (TCCMS) http://www.tccms.gov.in/ 7. http://www.trai.gov.in/ - [protected]@trai.gov.in 8. http://www.dot.gov.in/ - http://www.pgportal.gov.in/Grievance.aspx Registration Number is : DOTEL/E/2014/24095 9. https://www.consumercomplaints.in/new_complaint/ - 10. lokesh.[protected]@vodafone.com, corpcare.[protected]@vodafone.com, [protected]@vodafone.com, nodal.[protected]@vodafone.com, appellate.[protected]@vodafone.com - SR [protected] on 26 july 2014 and SR [protected] on 25 july 2014