Vodafone India — Vodafone swindling customers money

Address:

Chennai, Tamil Nadu

I've been this Vodafone number ([protected]) for nearly 8 years now and off late I'm seeing lot of money swindling by Vodafone. One recent example, on 14th of May (2015), around 12.30 am, I made a recharge of rs. 147 through mobile (using option *121*147#) for 600 mb of data. But, I didn't receive the benefit. I waited for one whole day and called the customer service. They promised the money will be reverted with 48 hrs. But, money wasn't reverted. So, I made a complaint again stating I neither got the benefit nor the balance back and a complaint was registered. They accepted their fault and promised me rs.47 would be credited to my balance as rs.100 and rs.47 split up in the next 24 hours. Even this didn't happened. The process of complaint continued again & again and I got the same response. Finally, I requested the customer care person to connect me to his supervisor, so that I'd like know what actually is the real problem. But, I was not connected. Now, after 20 days, I'm still to receive my money back. Adding fuel to this, the customer service was pathetic. They just repeat the same thing without stating what is the reason for the problem and they don't have complaint tracking system. Why should they charge me, for lodging complaint against their service and I lost nearly rs.20 calling the inadequate, incapable, illiterate customer service. Funnily, they again deducted nearly rs.15 03rd July, nearly 1.30 am and when contacted they just mentioned they don't have the data. Come on, this is weird. I use voice and data service a lot to the account of nearly rs[protected] per month and only recently I started tracking my balance and I don't know how much money Vodafone has swindled. Now, I need an answer from Vodafone service providers, why I didn't get the benefit or my balance back for the rs 147 recharge?