[Resolved]  Vodafone India — Vodafone World calling card No[protected] Rs.2500 purchased September 6, 2014 Post paid Mob. No.[protected]

Address:Mumbai City, Maharashtra

Sub: Vodafone World calling card No.[protected] of Rs.2500 (call USA and Canada @4 p/sec) – purchased September 6, 2014 – Post paid connection – Mob. No.[protected] ================================================================================... I am having a Post paid mobile connection of Vodafone – Mobile No.[protected]. I have purchased from Vodafone Mini Store, Mahim (W), Mumbai - 400016 on September 6, 2014 a Vodafone World calling card no.[protected] of Rs.2500 (Call USA and Canada @4 p/sec) with validity upto July 06, 2014. This has been also confirmed through an SMS received from Vodafone. I have also received SMS confirming the balance as Rs.2244.99 valid upto July 6, 2014 For utilizing the Calling Card facility, I am prefixing ‘50318’ while dialing the ISD numbers as advised by Vodafone Mini Store, Mahim (W), Mumbai - 400016. However, on dialing, I get the response “PLEASE CONTACT THE CUSTOMER SERVICE CENTRE- YOUR CARD HAS BEEN BLOCKED FOR THE MOMENT”. However, I am able to speak to these ISD numbers without using the World calling card facility but @16p/sec I contacted the Vodafone Customer Service Centre at[protected], they advised, after checking, that the card is not blocked as per their records. They suggested removing my SIM card and reinserting it and trying again. But it did not help me and I am continuing to get the response “PLEASE CONTACT THE CUSTOMER SERVICE CENTRE- YOUR CARD HAS BEEN BLOCKED FOR THE MOMENT”. I have been contacting Vodafone Mini Store, Mahim (W), Mumbai – 400016, Vodafone Customer Service Centre etc. since September 07, 2014. They have been constantly assuring me that the services would soon start. I again visited the Vodafone Mini Store, Mahim (west), Mumbai-400016 on September 13, 2014. They have now directed me to their bigger store at Prabhadevi, Mumbai. Vodafone company has thus cheated me with deficient services and are not concerned for the hardship of the customer who has paid Rs 2500 for the World Calling Card. I am, therefore, requesting TRAI to kindly look into the harassment of a customer by the Mobile giant Vodafone. Kindly help me. Yours faithfully, [R. K. Agrawal] Flat 203, Raheja Majestic, Mahim (W), Mumbai 400016 Mob: +91 [protected]
Was this information helpful?
No (0)
Yes (0)
Dec 3, 2016
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2014
Vodafone India Customer Care's response
Hello R. K. Agrawal,

Please let us know a suitable time between 9AM and 6PM to contact you as there was no response when we called on your number.

Regards,
Vodafone India
Complaint comments 

Comments

Hello R. K. Agrawal,

Kindly share an alternate no. & the best time to reach you as there was no response when we called your number.
http://bit.ly/1u6kzvu

Regards,
Vodafone India

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27106
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information