Vodafone India — WOW - Worst of Worst Vodafone Services

Address:

Mumbai City, Maharashtra

Dear Sir / Madam, I am writing to you all as it is a major issue with regards to the services of your company. My name is Mihir Parmar. I am banking professional. I am from Mumbai... Case Summary I wanted to purchase a postpaid Vodafone number. I got a message from one of the executive name Mr. Sunil ([protected]) of Vodafone Company that if you want related number than contact us on the given number. I called this person for getting a number i.e., [protected]..I booked this number against my name and the executive came to my office place for collecting the docs on 26th March 2015. Both committed that the Sim will be active in 2 days. After 2 days I received a verification call from your company and they committed that the number will be activated in 1 day. Total 3 days gone but there was no solution at all as on the 4th day I have to travel to Gujarat. On that day also the same story was repeated. I called Mr. Sunil more than 10 times but there was no response..I messaged him for the same. This is how the retailer or Vodafone employee or the Vodafone agency serves to their clients that too the postpaid clients. Last Saturday i.e., on 4th April 2015, in the afternoon from Gujarat I called up Vodafone care executive for the issue and there was a person named Monika, she told that till date no details are updated in our system. I told that it's been 10 days and there is no update. Can you please help me out for the same? She told you can take out you simcard and again put it into your cell phone after 5 minutes. After putting the same, you need to select Vodafone network manually and the Sim will be active. By performing this activity there was no solution at all. Again on Last Sunday i.e., on 5th April 2015, I called up Vodafone care in the evening at around 6.30 pm. I spoke with many people. Names are given below.. Anand (Executive telle calling department) Amol (Ececutive Billing department) Sohela (Executive postpaid department) Ankit Mishra ( Executive postpaid department) Dhaval Mehtalia (TL Postpaid department) Shakil Ahmed (Manager Postpaid department) I was not getting proper responses from the any of the executives so I asked them to transfer my call to senior level (I am not sure that they were at senior level or executive because the way they spoke to me was terrific). After that I had a word with Mr. Shakil (Manager), he told me that wait for just one more day sure your things will be done. He gave me an genuine commitment. I thought he is a manger and will not give false commitment so waited for one day. I don't know that being at manager level people don't know the meaning of commitment. As no status was available after that. Yesterday i.e., on 6th April 2015, I called again Vodafone care to speak with so called Manager Mr. Shakil. One Executive named Wasim answered my call. I asked him to transfer my call to Manager Mr. Shakil Ahmed. He told we cannot transfer the call directly to the manager you need to provide the details to me. I gave him all the details but at that moment I came to know that still my details were not registered in your Vodafone system against the postpaid number (I was very much amazed with the fact that even having a word with Managers there will not be a solution. This is how Vodafone Company works. Still there was no response from your company. I wonder as how your company works. What parameters are set to address the customer complaints if there is an issue regarding the services…? Today is the 13th day but there is no solution for the issue. Infact again I have received the below message from one of your company's retailer. I am very much amazed with your superb services. [protected] NEW VODAFONE POSTPAID SIMCARD SIMLER NUMBER WITH GIFT OFFER GOOD PLAN BOOK THIS NEW NUMBER CALL ON.[protected] I am not sure whether my issue will be resolved or not. I have taken 3 numbers on my name and I am stable client of your company but now I will go for other service providers. This will not after you company but i will also populate this issue on social media networks also. What about my money i.e., 300 rupees which I have given to your agent...? Your company is using it since thirteen days. What about my documents which I have given to your company...? I don't have time to visit Vodafone store otherwise I would have shake your people over there also. As I can see that no parameters are set to resolve the query of the clients on priority and to provide the status at least to the client on daily basis. Simple as if I take 300 rupees of yours and give you some commitments but if I am not on my words till some days than what you will do? I need my money and docs back. You don't customers pain. Hats off to your company's services. I can say WOW - Worst of Worst Vodafone Services. Enclosed is the receipt of the agency for your reference. Hope at least you people at higher level will reply me ASAP and solve the issue so that I can change the service provider for better services. Regards, Mihir Parmar [protected]