[Resolved]  Vodafone India — wrong bills and an ill mannered representative

Address:

Kolkata, West Bengal

I have been using vodafone since the 6 years. Recently I had taken a new postpaid connnection. After a few months, one fine day they disconnected my connection without any message or call. When I tried to get in touch with them as to why such a thing happened, they failed to respond. No bill neither in hand copy related to the period post disconnection was sent to me. After about 3 months they sent a man demanding rs. 1000 to my residence (without any call or msg). The same amount increased to rs. 1700 in the next 10 days about which I was informed by a vodafone representative through a phone call. The person who called was extremely ill mannered, had no manners as to how to talk to a woman. Was not even ready to listen. The man kept shouting as if I was some thief or his servant. However i agreed to pay the amount upto which services were used by him and the matter was closed. When I tried to call vodafone to complain about him no one was ready to take the complaint again. Inspite of all this I recieved a letter from vodafone saying legal action would be taken against me for non payment of remaining rs.700 for the duration services were not used by me(the period during which line was discomnected by them without any intimation). The person I spoke to told me I had to make this payment. Also I complained him of the man who spoke in an indecent manner with me. The next day the same man who had spoken in an indecent manner waa sent to my residence to collect payment. I mean there is a limit to everything. I am a customer and I deserve to be respected. This is not the way. As a result of this about 25 o[censored]s, are switching from vodafone.