[Resolved]  Vodafone India — Wrong charges for GPRS usage

Address:

Mumbai City, Maharashtra

Hi I was using Vodafone postpaid connection from past 2 yrs. I am also frequent user of International roaming facility of vodafone. But from past 2 months vodafone is charging me for GPRS data ( while on international roaming) which I have never used. First for nov 2014 month bill they send me an extra bill of 1875 Rs, for which I made complaints to there nodal and appellate office (Service Request Number: [protected], [protected] and [protected] ) . But there was no resolution and I was asked to pay that amount, which i have paid then. Then again for month of dec 2014 they charged me 3780 Rs as GPRS charges. Again I made complaint to nodal and appellate office Mumbai(Service Request Number: [protected] and [protected]), but this time also they are asking to pay full money and there is no resolution. Strange thing is everytime GPRS usage day is the day when I am traveling and the time is the boarding time of the flight when usually we are in security check. I even send the screen shot o[censored]sage timing specified in bill and my air ticket, but still they don’t agree. When I asked them to disconnect my connection and let settle this matter in consumer court then there retention team called me and gave me an offer that they will wave off partial amount if i should continue with this connection. I totally refused there offer. Seeing such attitude of vodafone its clear that they are not trust worthy and I dont want to be cheated by them again and again.and want wrong these charges to be waived off. Thanks Amit Nanda