[Resolved]  Vodafone — Need Refund of Money

Address:

New Delhi, Delhi

Sir/Mam, I have purchased a vodafone USB Data Card No.[protected] from PNG Corporate Services Pvt. Ltd. C-45, Okhla Industrial Area, Phase-2, Okhla, New Delhi-110020 on 19/07/2014, I have submitted my documents on the same day the sales person named Samarth told me it will take 2 days time to activate after verification but it did not get activated after 2 days when i called on 198 I came to know that the verification report is negative they told me you need to submit your document where the verification person can meet you for verification then I went to the same vodafone store and I submitted my office address along with all the documents 2nd time, after 2 days my USB device was not working again I called up 198 and they told me you need to submit your document i told the person i already submitted my document but the customer care executive told me that the system is showing you did not submitted your documents and you need to submit it again.I went Vodafone store again and I submitted my document 3rd time this time the verification guy came for verification and he told me that next day the USB device will start working.The next day again it was not working, again i called on 198 they told me that verification done but you need to submit your documents i told them i already submitted many times my document and if verification has been done then why i need to submit my documents again they told me this is the only procedure.Again I went to Vodafone store and submitted my documents 4th time.next day I tried to connect USB Data Card it got connected for some time and after half an hour it was not connecting. I called up on 198 and tried to do setting done but it did not happened.The customer care Executive told me to go to Vodafone Store they will fix it. I visited Vodafone store along with my laptop met the guy named Vineet he uninstalled and again installed the Data card on my Laptop but it did not connected.he run the device on his laptop it was running on his laptop. Vineet told me that your windows is not supporting the data card I told him when I connected this data card yesterday it was working for some time and when i connected next time i did not connected and earlier I used Vodafone 3G Data card of my brother on the same laptop some time back and it was running properly.He replied me how can I believe you.He told me you need you install windows in your laptop again then only this data card will work.I told him I used Tata Photon+, MTS, even Vodafone itself but this device only is not working.I told him this is not windows problem he did not listen to me.I felt very bad of Vineet's behavior as if I am a liar. I was very disappointed by the way he behaved with me.He do not know how to speak and behave with a customer. After all i came back and I thaught may be Vineet is right my Laptop windows is not supporting this device. After few days i tried to connect my USB Data Card to another Laptop it got connected for few minutes and again the same problem happened. I called 198 again on 17th of August, 2014 they tried to help for setting but it did not work I ask the customer care executive to file my complaint for my no.and book a call for a technical person who can come to my address and fix the problem he file the complaint (complain No.[protected]) and he told me your problem will be solve on 19th August till 6:00 pm, nobody came or called me till given time. Again i called up 198 they told me your problem will solve on 20th of August till 6:00 pm again nobody turn up nor called me up. Above all the story which i mentioned it took 1 month of time as i purchased Vodafone USB Data Card on 19th of July 2014 and still i am not able to use it. I totally fed up with issues with Vodafone services thatswhy I want refund of Rs.1500 which I paid for Data card along with official apology from Vodafone. Here I would like to tell you because of poor service i discontinued 17 vodafone mobile connections of my office a few days back. Naresh Kumar +91-[protected]