Vodafone — Not change postpaid to prepaid and harassment

Address:

New Delhi, Delhi, 110014

Sub: Complaint against VODAFONE for misguidance-not change post paid paid to prepaid-made excess payment every month, harassment and threaten for illegal recovery–Shokeen Ahmed–Mobile No.-[protected] [protected][protected][protected][protected][protected] Kindly refer to the above cited subject. In this connection, it is submitted that I am regular VODAFONE mobile no. [protected] customer for since five years. Before 4 months ago Vodafone Call Centre has called at my mobile and that time my mobile was using my son. The executive has told my son that at present Vodafone has launched scheme for the existing customer that if you change your plan from pre paid to post paid only at Rs. 249/- per month than you will get the benefits i.e. 300 calls free, 300 STD calls free, your mobile bill will be very reduced. By mistake my son has agreed for the said plan. I angered with my son why did you agree with the plan I am very convenient from the pre paid plan. The executive of the Vodafone was come after some time. I refused the postpaid plan of the Vodafone executive but he misguided me that don’t very you can change your plan after 3 months. Due to mistake of my son I was agreed for the said plan only for 3 months. From the next month my problems were started. My prepaid phone bill was never over Rs. 250/- 300/-. I was shocked when the Vodafone sent message bill of Rs. 500/- +. During the conversion from prepaid to post paid the executive assured me that your bill will not be made over Rs. 249/-. My number was very old and the same was available with my all relative, friends and business customers. Therefore, I was waiting of the 3 months I have deposited the said bill. Further next month I again shocked when the Vodafone has sent message me bill of Rs. 4800/-. I again request to the Vodafone Call Centre for the excess bill but none of the action has been taken by the call centre executive and again they stated that before 3 months you cannot change for pre paid. The advice me to avoid dispute deposit of Rs. 1120/- and don’t concentrate the massage bill. I further again deposited Rs. 1120/-. It is further submitted that Vodafone has disconnect my outgoing calls from 1½ months and disconnect my incoming calls from 25 days. After disconnection I complaint to the Vodafone Call Centre at Lajpat Nagar outlet on 12.11.2015 vide Token No. 116 at 11:54:45 AM for the purpose of Billing and tariff plans. The executive has told me that first you pay Rs. 2000/- and after that your matter will be looked after. On 29.11.2015, I get the Vodafone Bill of Rs. 2714/- (from 20.10.15 to 09.11.15) vide bill no. 27423606 relationship no.[protected]/-. In this bill the Vodafone has added VAS downloads 8 Unit of Rs. 360/- (unnecessary because phone was disconnected by the Vodafone since 1½ months it could not be possible to download). From the above facts you are requested to kindly take the necessary action against the Vodafone because they misguided me, already taken excess payment, not started my mobile number, not send any bill details and not changed the plan from post paid to pre paid. None of the call centre executive solve the problem and they threaten pay immediately Rs. 3000/- - 4000/- and this bill will be increased every months and legal and other action will be taken by the Vodafone against you. I will be always thankful to you. Thanking you Yours faithfully, (SHOKEEN AHMED) Mobile No. [protected] S-42, Masjid Road, Jangpura Bhogal, New Delhi-110014