[Resolved]  Vodafone — Overwright the newly recharged interpack of 2 Gb by providing 500 Mb data after payment of actual pack without any information

Address:Ahmedabad, Gujarat

My nameis upasna. My mobile number is [protected], i belong to to gujarat . I have recharge for an interpack for 2 Gb data in vodafone and made the payment of the same. After some time. The company overight my actual pack and provided me the pack of 500 Mb. On talk with the vodafone executives, they.told me that the offer was provided to me for the purchase of new mobile. I informed them that i have purchased my mobile 2 Months back and inserted the same sim card. But at that time the company do not provided me any offer. How can a company provide any offer when an exisiting offer is running in my sim card without my confirmatipn. The company had charged me full amount for the pack that i wanted and didnt provide me the same. Its fraud with the consumer. They cannot overwright my pack by charging full cost.
Was this information helpful?
No (0)
Yes (0)
Jan 15, 2017
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2014
Vodafone India Customer Care's response
Hello Upasna,

There was no response when we called your number thrice. Please share a convenient time between 9AM and 6PM for us to get back to you.

Regards,
Vodafone India
Complaint comments 

Comments

Thanks to consumer court. My problem is resolved. Vodafone have refunded me half my amount.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27107
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information