Vodafone — Unauthorized Charges lievied and Activation of VAS without Consent on my number - Vodafone

Address:

Gurgaon, Haryana

Dear Sir/Madam, I am writing this email to you after facing unethical behaviour and getting unprofessional response from a company called Vodafone both from customer care and nodal officer. Reference to Relationship Number: 1.26875694. Hope Vodafone will read my email carefully before responding. This is with reference to a message I received on 8th Jan 2015 around 1200 noon stated that my mobile internet package limit of 1GB has been exhausted. I was shocked to see this message as I do not think, I have used this much data. I never used more than 700MB data in previous months. I reported this to Vodafone customer care and they told me that at times data usage happened in the background which is not visible. This is a very strange response I received from customer care. This kind of background usage never happened before. Later Vodafone customer care and nodal office stated they will waive 25% changes of extra usage. All this is strange that I need to pay the money for the service which I never used because Vodafone is forcing me to pay. I paid the complete amount to avoid late payment fee as Vodafone complaint cell was not listening to me. This unethical practice of Vodafone gone to next level when on 29th Jan 2015 I got a message stated that my 3G service has been activated. Please note that this activation was done without my consent. I immediately sent an email to Vodafone customer service and ask them to stop this immediately. On 9th Feb 2015 I gave a call to your customer service and spoke to Mr. Suraj. I request him to confirm me the services activated on my number and he confirmed that there is a 3G service activated on my number with the rental of Rs 299. Later when I called 1909 to file compliant about this unethical practice by Vodafone, the executive confirmed me that the package got activated on my account without my consent or even informing me before activation. Vodafone has crossed every limit o[censored]nprofessionalism and started cheating customer to earn money. Hope this will reach to Vodafone and they will take corrective actions. Thanks Manisha