[Resolved]  Vodafone — Vodafone charged extra amount on bill

Address:

110095

I am using Vodafone no [protected]. I have been using this no for more than 3-4 year. Due to some issue i have transferred my no from prepared to post-paid. They suggest me the plan of 200rs and 100rs extra for internet plan from which i was getting 300mb. On receipt of the second bill of post-paid called to customer care about my bill where i found that they charged me extra for internet usage which i didn’t use, so they offered my internet plan of Rs/-150 for 1GB, during first week of April 2016. But they did not active the offered plan, which i accepted. I called in Vodafone customer care so many times to change my plan and they replied that your plan will be activated in next 72hours.
Recently i received 3rd bill but they have charged as per old plan. Now i called again and now they are saying there was no request before 9th may 2016.
I will request you to look into and take appropriate action for value of my money.