Vodafone — vodafone odisha cheating

This is Bibekananda Tandia and my Vodafone Odisha prepaid number is [protected].I had received a caller tune outbond call on Date 28/06/2015 at 12:42pm from number [protected].That was a segment offer of Caller tune Vas at only Rs. 17per month.I had listend carefully and press the valid button.But call disconnect with out activation conformation.I had mail to vodafonecare.[protected]@vodafone.com on this regarding.Please tell me that if offer not available on my number, How i was got the call.This problem i am faceing before 1 months.That time i had mailed to vodafonecare but the ignore to me. On date 30/06/2015 at 01:11 pm.I had receive a call from vodafone care( No- [protected]).I had conversation with Mr. INDRADEEP from email intraction department.He said that they will arrange a callback request with in few minutes.But i did not get the call from caller tune department.He not only assist me but fraud also. Last time i had call to customer care at 08:55 pm and talked with Mr DEBASIS MOHAPATRA to know about my request status.He informed me to they have no idea or knowledge to give that information.He could not see my request in the system or application.So tell me please which type of service Vodafone Odisha provide us.