Vodafone — Wrond deduction due to discrepancy in tariff plan which is not actual as displayed

Address:

231217

Dear Sir/ madam, I, want to draw your kind attention that, for my vodafone Cell No. [protected] ( UP-E), I was apply the 3G net pack of RS 101/= from my balance on date 25 Nov 2015, after top up with Rs 50/= ( through your agent remotely) and that time I, had balance of 3G, 445.72 MB with validity up to 22 Dec 2015. On date 26 Nov 2015 when I was at Durgapur (WB) in roaming, again I was Top my Cell No with Rs 200/= through same agent remotely and subsequently I got balance accordingly which was correct but as on when agent was apply the roaming tariff plan worth Rs 5/= ( which is as per your latest displayed templates offer effective form 1st Nov 2015), my Net pack was overwrite/ modified from 3G, 445.72 MB with validity up to 22 Dec 2015 to 2G, 15 MB with validity up to 27 Nov 2015, resulting I got loss worth Rs 160/= (appx) and also facing lot of problems. Hence I, m requesting you please resolve this discrepancy and give me proper balance of net pack which was omitted/ modified by default.