Volkswagen — Defective Car Delivered

Address:

Mumbai City, Maharashtra

I have Purchased a Volkswagen Vento Highline TSI worth approx. Rs, 12, 50, 000/- on road from Mumbai North Showroom Situated on Link road Mahavir Nagar, Kandivali West, "Volkswagen Mody Auto corp. Pvt. Ltd." In the month of April 2015 First Week the car was delivered to me not on the promised date by delayed by a week, After I took the car on a drive later I found that the car makes some odd noises from the doors, the service center told me its normal that the sounds from the door come and he put some plastic wrap on door inner walls to prevent the sound from coming he said its provided from company for this purpose. Secondly I observed that while my aircoditioner runs in a closed car, I get all the strange smells of the environment outside from the AC of the car even if there is a diesel vehicle in front of me the smell fills the car, I reported to the service center and sales team who sold me the car they said its normal for the car to get all the smell inside while running AC, Thirdly, When I''m turning the steering wheel there are squeeking sounds coming from the car, showed it to sevice center at North Mumbai they said we have to check the Strut pad and coils. Fourthly, this car is auto transmission and while driving suddenly the car gives big jerks like someone has banged the car or brakes have been pressed in emergency, It frightened me, I reported this to VW service center North mumbai, they said its a normal thing, nothing can be done about it. This all in a span of 3 months of purchase of the a Brand New Car, I have already mailed Volkswagen customer care, the service center, even the sales team in the first or second month of the delivery of the car, to take back this car it has this defect and replace it for me, but no response or revert regarding the mail from anyone. So after being helpless with my emails and talks at the Sales and service team I''m come to you for help if anything can be done or no for this same matter from your end.