Volkswagen Finance Private Limited — Not updating current address and sending NOC to older address

Address:	Mumbai City, Maharashtra, 400074
Website:	Indian consumer complaints forum

I have taken a loan of Rs 7 Lac from Volkswagwn finance for 3 years which was completed on 20/10/2015.The loan account no is-[protected]. On 28/08/2015 I have send e-mail attching my address proof(axis bank statement). This is the statement of the same bank through which the ECS was in existence. I have requested them to change & update my address and to send me the NOC in my new address. They have never change my address and send the NOC in the previous address which naturally got returned. I have now send them all my old correspondence and requested to send the courier to the present address which they are not agreeing saying that the loan account closed in Oct'15 and can not send this NOC to my present address. It is purely a harrassment to the customer and they are playing on their ehims and fancy. Need remedial measure. Thanks, saibal sengupta [protected].