[Resolved]  Volkswagen India — CAR IS NOT REPAIRED - MORE THAN 20 DAYS HAVE BEEN PASSED

Address:

Ahmedabad, Gujarat

I purchased New Polo Diesel Car Last Diwali 2014. I met with an accident on 31st Oct evening. I gave my car for repair on 1st Nov. Insurance claim observation was done on 4th Nov. My Car's Tail Gate was damaged alongwith rear bumper. The VW Karnavati - Narol Workshop Guy Mr. Nirav Shah told me that the Tail Gate and Rear Bumper to replaced as they were totally damaged. and committed me that it will take 10-12 days to fix my car. I agrred with him and leave my car on 1st Nov with them. Since then it has been more than 20 days and i have been informed latest status that they yet not started working on my car since the Tail Gate is not available with them, they have ordered the same and it has not come yet... Mr. Nirav has just called me yesterday and told me that, SIR IT WILL TAKE ANOTHER 10-15 DAYS TO COMPLETE THE JOB The Customer Care Executive Ms. Poonam is also doesn't have enough sense that how to talk to their valuable customers. She can put any customer on hold for N number of MInutes without your consent ... Hats off to such a great Customer care executive.. (As she is a Lady, I had to be careful with my words... otherwise...XXXXX...) The Workshop Senior Level Manager Mr. Kuldeep don't even bother about the issues brought to him by a customer even after calling them TWICE or THRICE. The Sales Executive from whom i have done dealing for purchase of the car is not even dare to pick up my call.. The Workshop guy, Mr. Nirav Shah, every time when i called him, he used to tell me that "SIR I WILL CALL YOU AFTER SOME TIME" but he never called me. Pathetic ... I HAD WORST EXPERIENCE OF SUCH POOR RESPONSE FROM THESE SO CALLED VW-KARNAVATI AHMEDABAD GUYS...(PARKLANE CARS PVT LTD - DEALER OF VW IN AHMEDABAD) ABOUT VOLKSWAGEN INDIA ... There is nothing like Customer care.. I have made complaint through mail They respeonded to me and just gave me a Complaint ID via message. THATS IT.. No other phone calls, nothing from Customer care Centre of Company... Now I am in a poor situation that I dont know what to do with this Complaint ID... F88k o88... Now, One can realise that COMPANY & DEALERS have been acting on the same line..<<< CHEATING CUSTOMERS ...>>> I am thinking on filling a case against the dealer in Consumer Court...!!!