[Resolved]  Volkswagen India — Car not repaired for more than 6 months

Address:	Faridabad, Haryana, 121002
Website:	www.volkswagenfaridabad.com/aboutus-en-in.htm

I am HIGHLY DISSATISFIED with Volkswagen, nobody is responding to me, so I don't have any option other than writing this e-mail to you personally, I request you to please look in to the matter. My volkswagen Polo- HR 26 BV 4010, met with an accident in July 2015. I gave it for repair at BROADWAY Dealership, Faridabad. Since then it has been lying there with no one servicing and repairing it. The Bodyshop Manager in BROADWAY is not taking my calls. Have I bought the car for it to lie in service station for more than 6 months? I haven't received any mail or call from your VW executive. I am fed up of following up. Though I have been in discussions with BROADWAY(though they hardly respond) regarding pending work, its been a long duration of 6-8 months, and seems that BROADWAY has failed to provide me the Car. I finally feel, this has now become exigent to highlight the same, as it still continues, which has now started hampering my day to day activities. Not sure what's the reason of failure when all the papers were submitted in advance. At this point of time, I am feeling like cheated. It looks like you have been failed to fulfill the commitments made to us while selling the car. I have been chasing you guys days and night however I fail to get the desired services and work as per the commitment. All my discussions are always routed via calls, personal visits and have been completely professional, which is contrary to your gross behavioral misconduct. I would like to be un-hesitant to highlight the fact that, there has not been a single instance whereby you guys have shown willingness to complete the pending things.. This failure now leads me to take LEGAL action as I am failed to see business ethics in BROADWAY which has now resulted in loss of my temper and patience. I don't see right level of justice has been done with me. If you care about your sales, start caring about your service too else very soon your company will have to say bye bye to Indian market! Initially, my perception was that Volkswagen is known for its high quality and services to its customers but now I have realized that my earlier used brand Hyundai and Maruti are much better brands in their quality and service. Volkswagen This incident points out a lot of negligence on your part. The customer feedback for your operations in India is very very disappointing. This image is damaging not just the perception of your brand but also business ethics. Getting into India is not about just scale and maximizing volume profit margins, that will only get you so far. You see customers don't care about your brand they care about the relationship you built and this example is not doing you any good