[Resolved] Volkswagen India — Car servicing

Manohar72

from Bageshwar, Uttarakhand

Address:

Kolhapur, Maharashtra, 416122

I got appointment for my polo car serviceing. On appointment dt.22.10.2016 I reported 2.00 p.m.at unique auto shiroli Kolhapur authorised service center of walkswageon car company. After lunch hour the concern person check my car. I told him all details about servicing & other problems, after that he send car in workshop. I told that person about extended warranty and road site assistance. After yhat at 5.15 pm I seen that no one working on my car in workshop. And no one is working about extended warranty etc. Aftet that I have made complaint to senior person. After that paper works do fast & all car works do fast in hurry. And at 5.49 pm concern person told me that due to time limit car washing is not possible. I m not satisfied about that. I observed here that the persons with approach with concern person those car completed promptly & properly.

Was this information helpful?

No (0)

Yes (0)

Dec 6, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Nov 05, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 22nd Oct, 2016.

We have not received any response to our request dated 29th Oct, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India