[Resolved]  Volkswagen India — Charging money for account statement

Volkswagen finance is always asking for money when ever i require account statment. As a practise they are not sending montly or quaterly account statement as mail or electronic meduim.

If i have to get the statement then i need to pay around inr 300/- and get the statement. I think this is a bad practise and finance company should provide it on regular basis without charging any money from customer.

Thanks
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Dec 6, 2016
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Oct 29, 2016
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Verified Support
Nov 05, 2016
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated26th Oct, 2016.

We have not received any response to our request dated 29th Oct, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
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