Volkswagen India — Delayed service to customers as spare parts not available with Indian Dealers of Volkwagen

Address:

Panchkula, Haryana

I am a very disappointed customer of Jetta car which was purchased from Swami Motors, Chandigarh in 2013. On 5th Jan, 2015, my car's Electronic Control System broke down during my road trip from Agra to Chandigarh. Please note that Electronic Control System is heart of a car and it did not even survive 2 years of running. I was forced to leave the car with Volkswagen Noida service station at A-18, Sector 6, Noida under their GM Sumit. During time of leaving the car of 5th Jan, I was told by Gaurav (representative at Noida) and Rohit (Manager at Volkswagen Chandigarh) that the car should be ready with new ECS maximum within a week. Forget a commitment of week, the people at Volkswagen Noida now say that the car will not be ready before 25th Jan. Such a delay in mending/replacing parts by a company leaves a customer with mental trauma and inconvenience. And yet none of the Volkswagen dealers (Noida or Chandigarh) are ready to provide me even a spare car to manage my commute. I would humbly request the forum to please look into such practises where these international OEMs cannot provide timely after sale services to Indian customers. Also these OEMs must provide free access to their spare parts in open market beyond their designated Dealers. Thank you Karan Trehan [protected]