Volkswagen India — Fuel Pump Faulty

Address:

Coimbatore, Tamil Nadu

I had purchased Volkswagen Polo TDI two years back. It has run only for 20k kms. It has been giving me starting troubles and I had to face issues at signals and causing a lot of chaos. Service personnel inspected and said fuel is not being pumped properly and there could be some fault with the electrical component and also battery issue. To tow the vehicle a charges of Rs.2500 is being levied. If there is a manufacturing defect, why are charges being levied onto the customer?? Extremely disappointed!