[Resolved]  Volkswagen India — OIL SUMP Damage

Address:

Bangalore, Karnataka

Dear Sir/Madam, On 21st Oct 2014, when i was moving my car to the office from home it hit a stone in the bottom and when i got a Oil symbol glow i immediately pulled my car to the parking lot and on contact with your road side assistance team they advised me to tow the vehicle to the service station, As i Had to rush to the office i did the same next day, there was about 2 plus litre of oil leakage in the bottom when i was removing the vehicle for towing it to the service station. As per the recommendation of your service team I had given my Polo with Reg No KA04 MQ -0726 for service on 22nd Oct 2014 to your Hesirgate workshop, On inspection it was told that, the problem was oil sump damage and there was no oil in the engine as the same was drained in my parking lot, I was asked to come the next day to give the documents for insurance, The next day i.e 23rd of Oct i came in the morning to submit the insurance documents but for my surprise i saw that my vehicle was driven from the parking slot by your team member, when i asked the security on the same he told that they are moving the vehicle for parking down the lane near your workshop. Note: there was not a single drop of engine oil in the vehicle when your person had driven my car during this act. On my introspection with your team they told me that since there was no board put on the car to not start the vehicle by mistake some one has started the vehicle and moved for parking. i was asked to wait till Monday as there was holidays that week and insurance person would come only on Monday for approval. The next week i get a call from your Service team saying that insurance approval has been given for oil sump and when they tried to fix the problem they have realized that the Engine is damaged as the vehicle was driven without oil. Since last three days i am in touch with your person over the phone as i am not in station to sort the issue out and he has told me that the estimate to fix the problem will go in Lakhs and the service station is not responsible for the same though they have agreed that there person have driven the vehicle without oil. Now i would sincerely request you to look in to this issue and give me justice for the same, Its a clear cut fact that the damage has occurred since your person has drive without oil for about a Kilometer to park the vehicle else where and how can you penalize me for your negligence is that how you serve a customer is this your responsibility, I Had taken special care not to start the vehicle after the damage and tow the vehicle to the service station and your person have foolishly caused a sever damage to my vehicle and how can you expect me to pay for your irresponsibility and negligence. Awaiting humbly for a response to my problem, because of this i am not able to concentrate in my work and this has become a mental torture for me since last three days please help me with this issue. Hoping for justice from your end Thanks and Regards, Nithin Varghese [protected]