[Resolved]  Volkswagen India — polo car key not working properly under warranty

Address:Bhopal, Madhya Pradesh

hi, my name is kunal assudani, i have purchased volkswagen polo on[protected].i got a problem of key not opening properly.when the button is pressed it doesent get open, i need to insert some pointed thing to open it, which really creates a mess. i reported same problem just after 10 days of vehicle purchase.and the showroom people repaired it somehow but it was temaprory, i again got a same problem after 5 months then again they repaired it and now again i have got the same problem so i asked them to find out the permanent solution.so they took one video in which key is not working and then said we need to take the approval, we will call you in 24 hours but i dint get a call till 3 days, then when i called up they said our warranty manager Mr muzambil khan will call you but again till 6 days i dint get a call, so finally when i called up they replied, that its not the manufacturing defect.i mean how unprofessional can such a giant company can be.this is very disappointing. i hope i get my key exchanged by complaining here otherwise i need to complain it on consumer forum because i have only 9 days left in my warranty.but i have earlier writen job card proofs of key complaint. i was attended by miss sunaina-[protected]. mr sandeep-[protected] from which i dint get any effective response. regards kunal assudani [protected], [protected]
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Aug 14, 2020
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