[Resolved] Volkswagen India — Polo - clutch failure | |||
Pls note that while driving on highway all of a sudden car failed to sift the gear and forced to stop the car middle of the night. Finally I had to tow the car to my place. The most surprising and disappointing issues is the quality of the product from a company who always talks quality. Product had failed to deliver it's expected service life and failed just within 27k running hrs???!!! I am also using a car from another brand since last 7 years and never had a such fatal failure. Hope you understand my concern and will take up my issue seriously within the management and come out with some positive outcome. Was this information helpful? | |||
Nov 1, 2016 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Sep 24, 2016 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in Verified Support Oct 01, 2016 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 23 Sep. 2016. We have not received any response to our request dated 24 Sept, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||
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why vw is not getting response from everyone...
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