[Resolved] Volkswagen India — Poor after sales service | |||
Hi team, I am owner of vento diesel .My car r used hardly 28000 kms . It 3 times stopped on the road. When i call road side assistance number India which was given me at time of purchase was not working.So i gave to repair it at other nearer workshop. After that incident i have hand over car for complete service with oil change at Volkswagen Rajkot showroom. After 5 day of service when i go for 1st ride the car stopped by warming up.When I told to Volkswagen Rajkot they told the pick up charge of 4500 ₹ for only 6 km driving. One of the service person told that open the car bonnet and check oil and water .In fact its not my job and Its my first ride after service.When i told why road side assistance number is not working then employees told me that its old number which we gave you now note down new number. Volkswagen should intimate customers that RSA number is changed. I have used 2 maruti Suzuki cars before that but this type of dangerous problem never occurred. We are infact fearing to drive this car On road as it stops suddenly any where. All the after sales service charge and replacement parts are much more expensive then other brands.In fact I will not use this dangerous car for more days and personally I rate Volkswagen after sales service very poor. I just want to give you feedback that Volkswagen needs to improve their service quality standards . Otherwise in India many brands like Maruti, Hyundai, Mahindra, Toyota are very good options who give good car at reasonable price and good after sales service at reasonable price. Hope you can consider feedback and take needful actions Regards, Mohit M: +91-[protected] Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sir/Ma’am,
Thank you for sharing feedback, we understand your query has been resolved.
We thank you for being our valuable customer. Assuring you our best services always.
Sincerely,
Volkswagen Customer Care
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Thank you for sharing feedback, we understand your query has been resolved.
We thank you for being our valuable customer. Assuring you our best services always.
Sincerely,
Volkswagen Customer Care
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
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I am owner of vento diesel .My car r used hardly 28000 kms . It 3 times stopped on the road. When i call road side assistance number India which was given me at time of purchase was not working.So i gave to repair it at other nearer workshop.
After that incident i have hand over car for complete service with oil change at Volkswagen Rajkot showroom. After 5 day of service when i go for 1st ride the car stopped by warming up.When I told to Volkswagen Rajkot they told the pick up charge of 4500 ₹ for only 6 km driving. One of the service person told that open the car bonnet and check oil and water .In fact its not my job and Its my first ride after service.When i told why road side assistance number is not working then employees told me that its old number which we gave you now note down new number. Volkswagen should intimate customers that RSA number is changed.
I have used 2 maruti Suzuki cars before that but this type of dangerous problem never occurred. We are infact fearing to drive this car On road as it stops suddenly any where.
All the after sales service charge and replacement parts are much more expensive then other brands.In fact I will not use this dangerous car for more days and personally I rate Volkswagen after sales service very poor.
I just want to give you feedback that Volkswagen needs to improve their service quality standards . Otherwise in India many brands like Maruti, Hyundai, Mahindra, Toyota are very good options who give good car at reasonable price and good after sales service at reasonable price.
Hope you can consider feedback and take needful actions
Regards,
Mohit