Volkswagen India — Service Delivery

Address:

New Delhi, Delhi

I have polo 2010 model run 112000km and get the same service at Atrica Automobile Pvt Ltd-add D 197 Sector 63 Noida. I had AC tripping issue in the car so shown same at service station on 17-Sep-13 where in they charged Rs.1500 for AC reengineer. The same problem occurred again in June with following problems too-Km Trip and time settings, door locs issue, bcm unit basic setting, car goes dead and does not start. i took the car on 19-Jne-14 to service station they charged me Rs 2678 for AC condenser cleaning and AC gas. Again same issues occurred on 13-July 14 and i took the car to service station. The service station changed sterio meter change and charged Rs. 10100 but still the problem did not resolve and we took the car again to station on 14-Aug-14 and finally after keeping car for 10 days they finally detected that it was actually spark plug and wiring problem because of which the car was having these issues. I was surprised as they changed two-three parts and charged me total Rs 14000 approx. and finally said it was some other fault. Why did they changed sterio meter and ac condenser when it was spark plug and wiring issue. Its a clear service and engineering lack of standard and knowledge with service engineers at Volkswagen stations. After even 3 months consistent car check they were unable to detect fault and kept on charging me. I am complete dissatisfied with the services and the harassment they have given me i need my refund of parts changed sterio meter and AC repairs which were not required. When i asked from service station they refused for the same. I request Volkswagen to refund my money charged without reason. I am not advising any new person to buy Volks wagen and existing to get his service done from Atrica Automobile Pvt Ltd. I hope Volks wagen professional company to respond to this genuine complain and refund my genuine money back.