[Resolved]  Volkswagen India — Severe trouble after yearly servicing

Address:Mumbai City, Maharashtra

We have bought our Polo in august 2011. Have been doing our yearly maintenance servicing religiously on the due dates. Car did not give us any trouble at all for three years. This August (2014) we have delivered our car for third yearly servicing. We did not have any complaint other than some leakage due to monsoon. But after 3 days when they delivered the car back to us, we were shocked. Not even could they fix the leakage problem and shuffled all the existing setting of the engine, but now our car is not even in usable condition. 1 the moment speed goes above 10km/hr, all the engine noise and hick up starts 2 Accelerator is not responding when we try to increase the speed 3 breaks make worst of noises 4 Engines stops performing above the speed of 10 5 catalytic converter light keeps on blinking continuously Completely healthy car has broken down after servicing and we did complain at service station. The mechanic came twice and some how he could find all 3 ignition coils broken (which were totally fine and working before and even they cleared our car from servicing, with ALL OK remark) Well he changed those coils but all the above problems are still there. Bottom line, they screwed up our car in servicing, forget about fixing our water leakage problem, they gave back the car creating dozens of more serious issues. PS- Tornado motors Andheri east Mumbai service station. Car no - MH02 BR 5946
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Aug 14, 2020
Complaint marked as Resolved 
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