Volkswagen India — The Brake-pad incident - Volkswagen Vento

Address:

Ernakulam, Kerala

This is to bring to your attention a matter concerning my Volkswagen Vento Highline Diesel car with registration number : KL 39 G 2010, engine number and chassis number. The car has run about 18, 500+ kms. It has been serviced regularly and was driven with most care. Now, the front-left brake-pad has wore off completely and the metal base of the brake-pad has damaged the brake rotor. I have to replace both the brake-pad and brake-rotor which is going to cost me about INR 8500 and the inconveniences added. I understand that it takes about 35000 kms usually before the brake pads wear off and when they do, both sides wear off together. The service personnel did not have an explanation for what happened except that I cannot avail warranty for the same. This is totally unexpected from Volkswagen. When you put a Volkswagen car out in the market, you are putting your reputation out there. When a buyer chooses Volkswagen, they are trusting your history of creating automobile excellence for 77 years. You should not lower yourself to the local car manufacturer standards who sell third rate cars for sky high profits. Now, I would like to know your stand on this incident. I hope you shall stick to your generations old tradition of superior customer care.