[Resolved] Volkswagen India — Volkswagen polo tsi highline may'16 - shivering problem

piiyushs

from Bhopal, Madhya Pradesh

Address:	Jabalpur, Madhya Pradesh, 482002
Website:	www.volkswagen.in

I own volkswagen polo tsi (Petrol) highline variant. I bought this vehicle on 17th may 2016 the car has completed 3900 kms in 2 months since than am facing the major problem the car has been started jerking in 3000 rpm i've taken this problem to volkswagen jabalpur (Frontier cars) they couldn't resolve the problem yet and this was the 5th time i have visited the service centre and the way they were responding was not expected from a well known car dealer. This is very shocking for me as a consumer when i visited their workshop seeing the engine has been removed from car without letting me know. Sir/ ma'am it's my herby request kindly re-fund my money or replace the vehicle am really very upset with the volkswagen group india. Sad part is that they removed the engine wiuthout informing us and today is 6th day the car is still in workshop all they did is they removed the engine and still not sure about the problem.

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Sep 20, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care After Sales
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Aug 20, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 10th Aug, 2016.

We have not received any response to our request dated 13th Aug, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care After Sales
Volkswagen Passenger Cars India