[Resolved]  Volkswagen India — Worst Experience with Volkswagen authorized service centre Pondicherry last two years.

Address:

Pondicherry, Puducherry

Dear Sir / Madam. Good Morning, Worst Experience with Volkswagen authorized service centre Pondicherry last two years. I am Sundar working as a manager for Dr.R.Dhanapathy one of the Volkswagen customer taken the Volkswagen Vento high line (Diesel) car on 27th July 2012 from Volkswagen Pondicherry. Registration no : PY-01-BT-5400, Chassis no : WVWD1260XCT047928. From the day 1 itself there is a problem in the steering . The issue is when I press the horn from my steering Horn pad some irritating noise is coming, when I complaint about this issue to the authorized Volkswagen dealer, there service advisor told me that Volkswagen comes like that only that’s a small sound. I also thought ok Volkswagen is like that only. After I checked more than 20 Volkswagen Vento high line (Diesel) car there is no sound is coming on that all vehicle. Then I came to know one of my friends also owned Volkswagen vento high line (Diesel) car he also faced this kind of problem were this issue was solved by one of Volkswagen dealer. Then again for next service I asked to service people regarding this and another one issue Gear shifting problem that time the new advisor told me that the technician will not touch horn pad and Gear shifting there because air bag is there then if anything happens we are not responsible, I asked why Volkswagen has such authorized service centre who is not responsible for anything. How come such authorized service centre technician will say he will not touch the horn pad, in that service lot of issue done and I got irritated and i have taken the delivery of the car at that time. When I went for next service that time my friend given (RSM)Mr. Sathish, number to talk about this issue, that time (RSM)Mr. Sathish, said to me there (ASM)Mr. Suveer & Expert Mr.Eshwaramoorthy came for dealer visit, then after I met with them they are saying there is problem in this vehicle we went for a test drive he also identified that problem, on that time he was solved Gear shifting problem and he tried to fix horn pad noise problem also, but not have time he said you come for the next time when I visit to the dealer, now we are in hurry to move its time up. Dealer will inform to you when next time when I am visiting to dealer. That time also I have taken my vehicle delivery, no one informed to me when they are visiting again. Finally at my last service that was my 6 service my vehicle had run 94000Km now I cannot keep shut so I went authorized service centre to rectify my issue. So that I have not spoked with anybody directly spoked with service manager Murali he said to me there is problem on my horn pad, Myself and Murali was checked more than 7 vento highline (Diesel) vehicle there was no noise after they said before the horn pad not fixed properly on the steering due to that the noise was coming in the 2014 new model the horn pad was fixed properly. So sir you pay for it cost we will change the new model 2014 steering, that horn pad noise never come again, then I got angry and I asked the service manager if this issue is solved by paying the amount then why can’t change in the warranty then they want to collect the money from the customer even for the warranty period authorized service people are asking money for that. Last month they called me to bring my car to change the Gear selector they done that, not the horn pad issue after Service manager sent my car for a test drive one person was driving I just went with him for a test drive, the person who came with me he is Mr. Naveen he told that sir I will drive very rashly more than 120km to 140km speed so you wear your seat belt if anything happens to you I am not responsible, the bloody who told all this he himself have not wear his seat belt when I back came to service center after a test drive I came to know that he is floor incharge who even don’t know how to talk with the customer politely. After the test drive he told me there was some noise coming on front left side that time he suggest me to change the suspension bush kit, I taken my vehicle delivery on that time I tried to call (RSM)Mr.Sathish, to tell what they are done on that day but he is not responded .later on I send message to(RSM)Mr. Sathish, I need to talk about my issue, next day morning I have started to go out from my place that time that sound I hear on front left side, suddenly I stop my car opened the bonnet to check there I sawed battery was not fixed properly so only that sound came from my car, I went to ask the service center there the bloody floor incharge was saying that is not problem, I will ask murali to fix the battery properly, also he said that the technician who worked in your car might be forgot to fix the battery properly, after service manage Murali sent another one person for a test drive to clarify that as the floor incharge said to check whether there is suspension problem or not, after a test drive done by the next person he told there is no suspension noise so no need to change the all bush kits, that morning also I tried to spoke to (RSM)Mr. Sathish how the bloody floor incharge talked to me very rudely on that time, but they not picked my call on that time (RSM)Mr. Sathish, after i got a call from (ASM)Mr. Suveer he spoked with me I told all the issue about the service and also spoked with Service Manager Mr. Murali. (ASM)Mr. Suveer asked manager to put this to DIS (something I don’t know what it means I asked to them then they said to me to know what exact problem there in your car to know in Volkswagen we used put this DIS and check with the experts in Volkswagen) they even taken the video voice record of my car horn pad irritating noise and they said once reply comes from our head office we will reply to you, and I told them I am out of station going to Mumbai for 10 days so call and tell me as soon as possible so that I organize. I was waited for the service people to call but no one called, I have called them after 4 days they are saying stupid answer to me, sir we found that was not manufacturer defect. What a stupid answer it is, I didn’t said that It was manufacturer fault or my fault, I am asking to solve my horn Pad irritating noise problem. I tried to call (RSM)Mr. Sathish is not ready to attend my call and (ASM)Mr. Suveer was not responding properly and also the authorized service dealer people doing the same. After I called again (ASM) Mr.Suveer how my horn pad issue will be solved after paying the only money? thereafter (ASM) Mr. Suveer told me he will visit this month end or next month (August)that time he will inspect my car. I thought they are all situation drama actor. Kindly let me know how I should drive this car with this irritating horn pad noise. Is it there is no action or solutions for my problem? if not I will fix in my mind Volkswagen Pondicherry service people are like this to irritate the customers and I will not recommend my friends and relatives not to take Volkswagen brand at all.. Am waiting for atlest any reply from your side, if you will also say that Volkswagen comes like that only then it is my fault without knowing the product I bought the car. but I am sure Volkswagen brand product is not bad, pondicherry service people are spoiling the Volkswagen brand Name …. Kindly awaiting for your valuable feed back and response for my concern. Thanking you Sundar.R +[protected]