Voltas — Voltas 1.5 Ton 183V IY 3 Star Inverter Split Air Conditioner

aamitraghuvanshi

Address:	New Delhi, Delhi, 110059
Website:	www.voltasac.com

I have purchased a Voltas all star AC on 20th Apr 2016 (Which got delivered to be on 22nd Apr by dealer) and it has shown issues from day 1.

on 24th night it stopped working completely and i have complained about it to Voltas on 26th after completely verifying that AC is not

working at all now. From 26th Apr to this date i am still suffering and there is no solution to my issue. Complaint no with Voltas is [protected] which is still pending.

There were multiple visits from technicians and they were usually not even aware what was the issue earlier guys identified, which shows the

kind of incompetence the technicians were having.

From last 2 weeks continuously following up with both customer care (Who are clueless and keep reading the status for me), asked them to

have it escalated twice (Which i know they have not done at all). There is nothing mentioned for grievance redressal on site and no one

replies on emails after first reply.

Still wondering how to recover from the biggest mistake of my life to purchase any product from pathetic company Voltas and how to deal with

there pathetic customer care service.

Please help if you can.

Thanks
Amit

Was this information helpful?

No (0)

Yes (0)

Voltas customer support has been notified about the posted complaint.

Related Voltas reviews

View all 4384 Voltas Reviews

Comments

Gopalarya

from Delhi, Delhi

Refer complain no. [protected] date 4.5.2016, regarding non operation of AC, but till date no one came and resolve, while we have followed up . So please take it in priority base and provide me solution

Name Gopal Arya
Contact [protected]

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear Gopalarya,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

aamitraghuvanshi

Even after repeated visits and also after changing the PCB board my AC is still in same condition. I have used it for around 4-5 hrs till now and it is not working from last 1 month or so (First complain was registered on Apr 26, 2016). Still waiting for voltas to fix my issue. Struck with a bad quality product which is not working from Day 1 itself.

Thanks
Amit
[protected]