Voltas — Brand New AC not working & No after sales

Address:

Kolkata, West Bengal

I purchased Voltas AC from refrigeration impex and post installation it started giving problem within 10 days. The issue was escalated to service center on 22nd May [protected]. I again complained to CC and they promised resolution within 24 hrs but no response. Someone from the service center (Rohit Refrigeration) came and said GAS is leaking. He asked us to continuously call them or else they wont come easily. someone from the service center ( [protected]) said that they need to confirm with Voltas as who will repair the AC as they cannot do anything. I called up service centre again and even spoke with Mr Arup Roy who committed resolution. someone indeed came a day after and said that their is problem with the system as it is choking. I am without the facility since 22nd May 2015 after buying a brand new AC.