Voltas — Ecotron hwac 1.5 ton ecotron inverter a

Address:	New Delhi, Delhi, 110014
Website:	AC manufacturing problem

Sir / madam,

This complaint is with respect to our voltas ac which was purchased on 17/05/2014 from sargam india electronics private ltd., j-38a, lajpat nagar ii, delhi 110024, invoice no slaj2-0565 in the name of dr. Ashwinder singh lamba, 208-d, pocket- c, sidharth extn., new delhi- 110014 for rs. 39500/-. .

In year 2014 also some problem was felt in cooling of ac the same was told to the engineer. Some how it was managed. We thought probably we are not able to put our grievances for some kind of manufacturing defect. Some time it worked & some time it didn't worked.. In 2015 also since the ac was used hardly, we managed.

Now in year 2016, again the same problem of cooling is there.The problem which our ac was giving is that it is not cooling and showing an error "u1" on the display.

I would like to tell you that i am highly disappointed with your services whereas, i bought voltas for a single reason that it's an indian brand renowned for its services. Your technician was sent to our house on april 16, he checked the ac i.E both the inner unit and the outer one but he was not able to identify the problem.

We then again lodged a complaint with voltas and the same person is sent to our place on 24/04/16. But again the problem could not been rectified.

Again on 26/04/2016, a technician came told that some problem in the circuit, the same needs to take to workshop. We agreed and the same was been taken & we are sorry to say our regular follow ups, till date our ac is not working.

I would hereby request that, i am been penalized till date for the reason that i had done a mistake in buying the indian product, with inferior quality of products used & with poor after sale network.

My humble request is to kindly replace my unit as whole or return back my money for the amount i had purchased.

Looking for positive & fruitful reply from your end.

Kindly expedite the same & oblige.


Warm regards
Dr. Ashwinder singh lamba
(M) +91- [protected]