[Resolved]  Voltas — Faulty ac - coils broke down within 3 years

Address:600089
Website:voltasac.in

Hello there, purchased a split ac in 2012 mid, after heavy persuasion from viveks chennai sales person that this voltas 1.5 ton split ac with aluminium coil cools faster, durable etc etc. Within 3 years, ac is broken down, and i am told that the coil is gone. (Gas leaks frequently). I am told now that i need to pay 11000 to replace the coil. I have 5 other acs in my house, purchased at same time, all of which are spic and span. Beats me, why would such an important part of the ac break down so quickly. And to replace at almost 50% cost of ac seems unfair
Could you please help resolve? If it was not a durable coil why were we duped into buying it under claims of "good" in the first place?
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Aug 6, 2021
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
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Dear SunnyinChennai,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Dear SunnyinChennai

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team

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