Voltas Ltd — AC not working properly and customer care not attending the complaints in spite of repeated requests

Address:	Chandigarh, Chandigarh, 160047
Website:	www.voltasac.com

I have purchased 1.5 ton Voltas split 3 star AC from Unique Air conditioners, No 13, Ground Floor, Sector 35 A, Chandigarh Vide bill no 590 dated 06/07/2015 and suffering from pathetic attitude of dealer as well as company since inception as first of all the dealer has sent damaged unit which was replaced with 2013 model of AC. When objected the dealer sent the 2015 model selected by us. The Ac is giving trouble since the date of purchased as it is not giving proper cooling and when the complaint was made, it was not attended to my entire satisfaction. Thereafter, winter season came and again when we started the AC during April the same problem persists, moreover the company has not sent their representative for free service during the reference period . Inspite of repeated mails and complaints to customer care cell on April11, 15, 17, 19, 20, 21 and 22, 2016 no body has attended the complaint. It was told by customer care cell on 22 April, 2016 that the complaint had already been closed. It is surprising that I have not given any satisfaction letter to them and even thereafter they have closed the complaint which shows that they have no respect for customers and his hard hard earned money. When Shri Aman Panchkaran, Area Service Manager was contacted on 22 April, 2016, he promised to send some technicians to attend the complaint next day but no one has come to my Residence till date. It is hot summer season and my wife had undergone surgery but the AC is not giving proper cooling as promised by the company. If the complaint is not attended within a week I have no alternative except to go to Consumer Court for which the company shall be fully responsible for harrassment and necessary compensation.

From-
Ishwar Kadian
Phone No- [protected], [protected]
#3174, Pink Rose Society, Sector 49 D, Chandigarh