Voltas — No warranty for online products. | |||||
We bought voltas 1.5 ton 183v iy 3 star inverter split air conditioner on 21 april from snapdeal. Waited for the installation from voltas. Voltas people delayed the installation for more than 20 days. And then after a month when we installed it through third party services. It worked for 8 hours and then ac stopped working. Visiting voltas agents first diagnose coolant gas issues and asks us to pay for gas refill of a brand new ac. On second visit they detect pcb defect issues. Now they say us to wait for another week untill they get a new pcb. Now its 10 days, no call back from voltas. When we called back voltas they say that since ac is bought online, they can't do anything and to contact snapdeal. So basically warranty and guarantee is just on paper for voltas. Was this information helpful? | |||||
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Voltas customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Hi,
Complaint number: [protected]
Kindly note that the AC is not working from the first moment itself.
For the 8 hours that we used it, the temperature never went below 30 degrees.
After 8 hours it stopped completely.
Hence, we request you to change not just the PCB(as detected with issues by Voltas technician) but the whole AC.
We don't want to go through the entire process again after PCB replacement as cooling was never happening with this AC.
We bought the AC on 21 April and today is its 23 May so kindly provide a solution ASAP.
I have mailed you the details in id mentioned.
Complaint number: [protected]
Kindly note that the AC is not working from the first moment itself.
For the 8 hours that we used it, the temperature never went below 30 degrees.
After 8 hours it stopped completely.
Hence, we request you to change not just the PCB(as detected with issues by Voltas technician) but the whole AC.
We don't want to go through the entire process again after PCB replacement as cooling was never happening with this AC.
We bought the AC on 21 April and today is its 23 May so kindly provide a solution ASAP.
I have mailed you the details in id mentioned.
AC bought 21 April 2016, installed on 14th May, stopped working on 14th evening.
PCB request registered on 16th, today is 25th and today voltas has called to say they need ONE WEEK more to sort this out.
The temperature in Delhi is 45 degrees and 40000 rupees is stuck with this waste AC.
Its been more than a month waiting for a working AC after paying the full amount.
PCB request registered on 16th, today is 25th and today voltas has called to say they need ONE WEEK more to sort this out.
The temperature in Delhi is 45 degrees and 40000 rupees is stuck with this waste AC.
Its been more than a month waiting for a working AC after paying the full amount.
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We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.
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