Voltas — Non functioning of NEW Voltas AC - No cooling

Address:

Ahmedabad, Gujarat

I have purchased Voltas 1.5 ton split air condiitoner on 10th May from Croma Store, Himalayan Mall, Ahmedabad. Today it is 25th still the AC is no use to me as it not functional. At the time of purchase, I have specifically enquired if service would be available at evening since being employed no one is in the house in day and it was agreed for the same. Even after repeated reminders AC was installed after 5 days and also reluctance about the time of visit i.e. evening though specifically agreed at the time of purchase. Since electric installation was required, as per assurance of your representative of voltas, I have been calling the electrician every day but representative from Voltas not turned up and on 15th he came without informing us. Right from beginning the AC is not cooling the room and I have been calling and I have been informed day before yesterday that gas is to be refilled and it will take another two three days. I am surprised how a new AC will have such problem and also this is the response from reputed company like Voltas. I once again request to solve my grievance and take immediate steps for making the AC functioning i.e. cooling before the summer is over as the very purpose of purchase of the same will be defeated and also will have a lasting adverse effect about the company's after sales service.