[Resolved]  Voltas — poor customer service

Address:

Gurdaspur, Punjab

Sir,

I am very sorry to inform you that I purchased an AC 1.5 T Cap Voltas make from Gurdaspur (Punjab) vide Bill No.299 dt.10.7.2013 from M/s Montu Electronics, Tibri Cantt (Gurdaspur). I was suggested to purchase this brand by one of my close friends. At that time, I was very much reluctant to go in for its purchase but ultimately on his persistent follow up I decided to purchase this brand of AC.
Ultimately, it could function not so well. Each and every time. I lodged the complaint with the company and on last Friday i.e on 13th of June 2013. The complaint number is [protected]. The mechanic from M/s Bhatti Electronics, Gurdaspur visited and checked the AC on Saturday. He told us that its fan motor is not working and it needs to be replaced. I am regularly following up M/s Bhatti Electronics, Gurdaspur and customer care centre but to no avail. I also got mobile number of your Service Head Mr Varinder from Chandigarh. I made him calls so many times on his number[protected] but he doesn’t attend call.
At last, I am left with no other option except to get my complaint registered to your goodself; being very much constrained to do so.
I earnestly request your goodself to kindly get my AC repaired and the part whatsoever it may be got replaced through an experienced mechanic of our region posted by Voltas. I think, Voltas has established its good image in the market. It should not malign even a bit.

I do hope your goodself would be kind enough to go through my complaint and get it resolved at your earliest possible, please.

KP Singh
Onkar Nagar Gurdaspur (Pb)
143521
Mob :[protected]