[Resolved]  Voltas Split AC — MY COMPLAINT NO [protected] AND NOT BEEN RESOLVED TILL DATE

Address:

Ghaziabad, Uttar Pradesh

I have purchase 1 ton split AC on 06/07/2014 and within two months of its installation/purchase I have faced problems regarding its proper functioning, details of which can be retrieved from the records of the company customer care No.[protected]. Recently its swing flap stopped working so i made a complaint on 30 Aug 2014 with complaint No. [protected]. A technician, Mr Alam Khan, has made a visit and advice that its swing motor is need to changed and for this he has to take to its workshop. On inquiring about its re-fixation time, he told that it will be done by tuesday i.e. 02 Sep 2014. I am sorry to say that the swing motor has not been replaced till date viz 18 Sep 14. On making inquiry on customer care number, i have just been console that the request has been forwarded to the concerned person and someone will definitely contact me within 24 hours but no one ever contact me. Today i.e. 18 Sep 14, I just made a call to the firm, who is looking after the maintenance of the Voltas make ACs, and I came to know that the company does not have swing motor to replace. Moreover the company has informed to a complaint resolver site AKOSHA.COM, tab available on Voltas Facebook, that my problem has been resolved. It is a big surprise to me that without replacing the swing motor the company propagate that it has been resolved. Seeing the above scenario it is humble request to let me the know the emailid or phone number of higher executive authority/CEO of Voltas AC so that I can project my problem to him. Thanking you in anticipation