Voltas — Tata voltas air cooler is not working : worst service from voltas | |||||
Hi, I bought new tata volatas air cooler from retailer a month back[protected]. After reaching home, when i plugged in, the fan was not rotating. So i was contacted retailer who suggested me to contact voltas customer care. Here my problem started growing day by day. Voltas has registered my complaint (Request no# [protected]) on[protected] and scheduled an appointment for technician on[protected] but technician doesn't even call me on that day. Two days later one guy came to my house and checked it and said that one part is faulty. He also said that he will place order for that part. But no one communicated later till today.[protected] Daily i used to follow-up with customer care and getting same one answer.. Sorry for inconvenience. Your request is pending. We will escalate your request for faster process. When i called customer care today, they again have created one more request( no : [protected]). Which means i reported the problem today and again my headache started. I have contacted voltas in all possible ways (Phone, email) but no use. I paid big amount to voltas tom purchase this aircooler which is 400% higher than the general air coolers believing that voltas is a big company and will provide proper service in case any problem occurs(Simply i paid for the service in advance which doesn't happen). Thanks, Murali krishna. Was this information helpful? | |||||
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Voltas customer support has been notified about the posted complaint. | |||||
 9 Comments | |||||
Comments
But the day I bought this .. it worked better than any others that I saw..
i think the products are not being properly qc checked which is why they are.failing in just 2 days..
i think the products are not being properly qc checked which is why they are.failing in just 2 days..
Very bad experience ever, bought it for nearly 10700 but since the day I bought, its giving trouble, technicians come but donot even touch the cooler and go . On 2nd april I lodged one compliant, dont know what the hell the previous technician did, now not even a month has been over, 23rth april, alarm keeps ringing even when cooler tank is full with water. I need some technicians who can behave welll and can help customers, not a technician who comes to house as a guest and goes, hope voltas solves this as fast as possible as this is summer and you must know why people are buying your product spending lots of money, I wud have been happy had I purchased local cooler instead.. Definitely local coolers work best than voltas coolear, even my office colleagues are suggesting me never to go for voltas rather go for products like kenstar which works atleast for few years unlike voltas which doesnt work even for few hours.. ... Voltas has done big show wiht outer beauty of cooler, but there is no real stuff...
Dear Team, its been almost 7 days and none got back to me with the replacement for the failed part.
I wrote to [protected]@voltas.com for im not sure if voltas.[protected]@gmail.com is an authentic voltas email id, the reason being that it should actually end with @voltas.com instead of @gmail.com
complaint#[protected]
I called the service centre and understood that i may get the part only by 2/3 may and that too is a probability and not aconfirmed date
I wrote to [protected]@voltas.com for im not sure if voltas.[protected]@gmail.com is an authentic voltas email id, the reason being that it should actually end with @voltas.com instead of @gmail.com
complaint#[protected]
I called the service centre and understood that i may get the part only by 2/3 may and that too is a probability and not aconfirmed date
I bought TATA voltas 70 ltr air cooler. Its pathetic experience. The fan is died in not even one month. It sounds make so noisy that we cant sleep properly. In showroom, we cannot find its faults. I called up the customer care and they are telling it will take time from last two weeks. Total waste of money.
I want to know how to return this product.
I want to know how to return this product.
Voltas Customer Care's response, May 22, 2017
Verified Support
Voltas Customer Care's response, May 30, 2017
Verified Support
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I have already sent the mail to [protected]@gmail.com on 09-Apr-2016, but no use. I am getting same reply.
Thanks,
Murali Krishna.