Voltas — Unavailability of Cooper Coil for Voltas 2.0 Ton Platinum 5 Star AC

Address:

Kolkata, West Bengal

Dear Team, This is Samit, from Dum Dum, Kolkata - 74. Kindly note, I have purchased two split Voltas ACs from Great Eastern Electronics on 02-Mar-2013. Following are the details : 1. 1.5 Ton Silver Split AC - 3 Star Serial No. Indoor Unit - 4551406A12L009351 Serial No. Outdoor Unit - 4511445K12K009323 2. 2.0 Ton Platinum Split AC - 5 Star Serial No. Indoor Unit - 4551391A12K003554 Serial No. Outdoor Unit - 4511428D12k003457 Now, yesterday (on 09-Sep-15), I have logged a service request as both my ACs was not working properly (cooling factor wasn't proper). Now, based on the Service request (SR No. - [protected] & [protected]) the concerned service engineer came to my house and identified that for both the ACs, the coil (Alloy Coil) over the compressor has got some leakage and as a result, the coolant gas has completely evaporated. Now, asking for the reason for both the ACs, came to know that Aluminium (Alloy) coil's longevity is very poor and at max it can last for 3 years (approximately) but this is not an universal truth. Now, as per the service engineer from the service centre, the only option to resolve the current issue is to replace the Alloy/Aluminium coil and refill the coolant gas for both the ACs as (came to know that Alloy/Aluminium coil is not repairable and I have to replace it). First of all, it is really surprising and frustrating to know that within 2.5 years, both the ACs coil (Alloy/Aluminium) and coolant gas got leaked/evaporated. Considering the suggestion from the service engineer, we are planning to order for changing the coil (from Alloy/Aluminium to Cooper as Cooper coil is repairable and not a replaceable one) and underlying coolant gas. We came to know after discussing with the service centre as well as connecting to Voltas Regional office, the cooper coil for 2.0 Ton AC is not available in the Market and I have to again opt for the Alloy/Aluminium coil which is having several issues (not repairable and of low longevity). This is really surprising and frustrating to come to know that I have to pay around (INR 9000/-) for a product which is not repairable and of low longevity and moreover I am right now facing the same issue within 2.5 years from the date of purchase and might face the same issue in near future, if I opt for Alloy/Aluminium coil. Considering the present scenario, I would like to request to resolve my issue and provide me a Cooper coil for my 2.0 Ton AC soon, as I am not going to take the trouble of not using my 2.0 Ton AC as currently it is not working. This is purely an issue with Voltas and if they have manufactured a product they should have available spare parts in market. Hope to get your kind consideration and necessary steps to resolve my issue.