Voltas — Undue Harrasemnet and cheating

Address:

Gurgaon, Haryana

On the 17th of August I had made a complaint to your customer care regarding my Voltas Split AC.1.5 ton. On the 18th the engineer came, checked it and told me that the compressor had burnt out and had to be replaced. On the 19h at 10pm the engineer had com with the compressor to install, being so late at night he did it in a hurry and left. Since we had complained that it was still not cooling 2 days later the same engineer came and filled in gas. After about five days, the Air conditioner would completely switch off on its own and start again after 4 seconds. We had made another complaint regarding this however we were not given any complaint number and were told that it was the same complaint continuing A week 10 days later 2 serve engineers came I have no idea what they did to the outdoor unit. They waited for half an hour, reported nothing wrong and left. Now the air conditioner is even worse as the compressor does not come on and every time the compressor tries to come on the Ac shuts off. We have repeatedly been calling up everyday at your service center and all that we are told is that it would be done the next day however the next day never seems to come. We have also spoken to Mr. Gupta from Shri Bala Ji AirCom services Gurgaon informing him that the compressor that he replaced seems to be faulty for which we were charged Rs 3, 000. He assured us that he would get a new compressor replaced the next day . It has been three days and he has still not replaced the compressor. Today when we spoke to him he told us very bluntly that he has no idea when he will be getting a new compressor We trust that you will take action on this matter as we feel cheated and robbed and we hope that by writing to you our split AC would be rectified. I would appreciated prompt action from your side Thanking you Nirmala Nathan Singh & Pavan Sher Singh