Voltas — Voltas pathetic service, installation of ac | |||
I bought 'voltas 185 ey (R) executive r split ac(1.5 ton, 5 star)' through amazon. Received the applicance on 19th april 2016. I raised a request for installation on 19th april itself. The service req no. - [protected]. Call centre guy assured that it will take 24 business hours to install (Basicall 3 working days). It is 25th april, 5pm and no one from voltas called me till now, even after 6 working days. Even after raising complaints with amazon.In and thru call centre, no body from voltas cares even to acknowledge that a request has been raised and when it will be installed. I am told that this is a norm for voltas and they take atleast 10 days to install. It is a shame how voltas treats their customers. Bought just because it is a tata product, seems they leave consumers to dogs. I have a couple of days left before i can return the appliance thru amazon. Hello, someone in voltas hearing? Was this information helpful? | |||
Voltas customer support has been notified about the posted complaint. | |||
8 Comments | |||
Comments
Has your request been addressed? I also in the same state, dont have a clue what to do next. Looks like returning the product is the only option now.
Hi Oswin, my AC is not yet installed even today ie 30th. These guys are a shame, they only give the standard reply. I am returning the product on Monday, 2nd May
Thanks for the update, Even the same case with me too. They gave area service manager contact today after deliberate attempts. Funny part is that number too always busy or pretending to be like that. Plz share your experience on returning this so called AC. I also will follow the same path.
sure Oswin, will do that..
Oswin, these guys came on saturday night and installed. it was 1am when the installation was over..how r things for you?
Good, so finally you got hold of these people. There is no improvement in my case. Curious to know how do you get hold of this guys, did you push it from some other means? For me i tried to reach their Area service manager, he also one among those people, not really helping out.
Btw howz the perofrmance of the AC? Hope it works well, else catching this people again will be big nightmare. Good luck!
Btw howz the perofrmance of the AC? Hope it works well, else catching this people again will be big nightmare. Good luck!
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I dont think they would even care to pick up calls if you try reaching them. They called me and did the installation.
AC seems to be working fine... no problems as of now... used it for a day, may be too early to say how it works...