Voltas — Voltas pathetic service, installation of ac

Address:560024

I bought 'voltas 185 ey (R) executive r split ac(1.5 ton, 5 star)' through amazon. Received the applicance on 19th april 2016. I raised a request for installation on 19th april itself. The service req no. - [protected]. Call centre guy assured that it will take 24 business hours to install (Basicall 3 working days). It is 25th april, 5pm and no one from voltas called me till now, even after 6 working days.

Even after raising complaints with amazon.In and thru call centre, no body from voltas cares even to acknowledge that a request has been raised and when it will be installed.

I am told that this is a norm for voltas and they take atleast 10 days to install. It is a shame how voltas treats their customers. Bought just because it is a tata product, seems they leave consumers to dogs. I have a couple of days left before i can return the appliance thru amazon. Hello, someone in voltas hearing?
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Oswin, I made noise thru channels like these, and in their facebook page. I told amazon that I will return the product if they dont install by monday. I guess these tactics worked... still there are some small things to be fixed, like they have to put a drain pipe, connect the stabilizer etc, but I guess they will do it in some time,
I dont think they would even care to pick up calls if you try reaching them. They called me and did the installation.
AC seems to be working fine... no problems as of now... used it for a day, may be too early to say how it works...
Has your request been addressed? I also in the same state, dont have a clue what to do next. Looks like returning the product is the only option now.
Hi Oswin, my AC is not yet installed even today ie 30th. These guys are a shame, they only give the standard reply. I am returning the product on Monday, 2nd May
Thanks for the update, Even the same case with me too. They gave area service manager contact today after deliberate attempts. Funny part is that number too always busy or pretending to be like that. Plz share your experience on returning this so called AC. I also will follow the same path.
sure Oswin, will do that..
Oswin, these guys came on saturday night and installed. it was 1am when the installation was over..how r things for you?
Good, so finally you got hold of these people. There is no improvement in my case. Curious to know how do you get hold of this guys, did you push it from some other means? For me i tried to reach their Area service manager, he also one among those people, not really helping out.

Btw howz the perofrmance of the AC? Hope it works well, else catching this people again will be big nightmare. Good luck!
Dear Oswin,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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