[Resolved]  Voonik — My product is not delivered yet

Address:110016
Website:Voonik

My product no. R[protected] is nt delivered yet.. I have ordered it on 1july 2016.. Its been a month now.. When i ask at customer service they everytime say plz wait for 24 hrs.. Bt no response after dat.. Expected delivery was on 11th july 2016.. When i try to call them they didn't answered my call.. I have already paid for the product.. They also said dat dey will refund my money back if dere is no delivery in 3 days.. But they are nt doing anything for my issue..
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Aug 1, 2016
Complaint marked as Resolved 
Voonik Tech customer support has been notified about the posted complaint.
Verified Support
Jul 30, 2016
Voonik Tech Customer Care's response
Hi Nitu,

Apologies! The order stands cancelled due to logistical constraints, hence we have initiated refund on July 29th, it may take up to 7-10 business days for your bank to credit the refund amount to your account. Request you to place a fresh order and will ensure a hassle free delivery to your doorstep.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.
Verified Support
Aug 01, 2016
Voonik Tech Customer Care's response
Hi Sireen,

We are truly sorry to hear that the product did not appeal to you.We're forwarding this case to our Quality Check team who will take the necessary action right away.
If you wish to get the refund in bank account, please follow the procedure to transfer credits in bank:

Login in website/App > Go to My Order > Select the order for which refund is given in VC > Click on Transfer credits to Bank > Fill the bank details > Submit
Refund will be initiated within 24 hours and refund will reflect within 3-5 working days.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.
Complaint comments 

Comments

I purchased a Saree, I didn't like it so returned it. The amount is credited as voonik credits. Please transfer it to my bank account.

Thanks.

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