[Resolved] Voonik Tech — Voonik credit not received and part product not received | |||||
Sir, I had booked a product vide order No, R[protected] which I returned costing Rs.1445.00, and booked another product later vide order No.R[protected] costing Rs.766.00. I had utilised the voonik credit lying in my account but when I enquired from your customer support today they said it has already been credited to Voonik Credit. My Voonik credit totally should have been Rs.1445.00 after which I booked a product costing Rs.766.00. The balance Rs.779.00 is not reflecting anywhere. You are advised to credit the balance voonik credit of Rs.779.00 to my account immediately, as I want to make another purchase. Virginia - [protected] Was this information helpful? | |||||
Oct 30, 2016 Complaint marked as Resolved Voonik Tech customer support has been notified about the posted complaint. Sep 20, 2016 ramakrishna jadala's response My name is ramakrishna jadalai purchased KRAPAL casual printed kurthi on 13/09/16 and i was returned on 14/09/16 but my amount was not returnedproduct no. RO15520340 it will be picked up by ecom express AWB[protected] the product is satisfied and i was select one i received different so i returned the product and please refund my amount Verified Support Sep 26, 2016 Voonik Tech Customer Care's response Hi Melville, We are sorry to know that you haven't received the complete refund. We have processed the refund in your Voonik credits. The available Voonik credit in your Voonik account is Rs. 1350. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it. Thanks and Regards, Team Voonik P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com. | |||||
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product no. RO15520340 it will be picked up by ecom express AWB[protected] the product is satisfied and i was select one i received different so i returned the product and please refund my amount
We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We notice that you have returned the product and the refund was initiated on Sep 15th, We had processed the refund in your Voonik credits. If you wish to get the refund in bank account, please follow the procedure to transfer credits in bank:
Login in website/App > Go to My Order > Select the order for which refund is given in VC > Click on Transfer credits to Bank > Fill the bank details > Submit
Refund will be initiated within 24 hours and refund will reflect within 3-5 working days.
Thanks and Regards,
Team Voonik
P S: For further clarifications you can contact us on 08066667777 or care@voonik.com.