[Resolved]  Vrl Logistics — bus cancellation at the last moment and misbehavior of the agent

Address:

Mumbai City, Maharashtra

Hi, I would like to lodge a complaint against VRL travels for the misbehavior by one of their agent in Mumbai.I had booked a ticket with VRL travels today morning(15/12/2013)from Mumbai to Goa by paying rs 200 extra for the bus which was scheduled to depart at 5pm.The original cost was rs 600 and the agent told as they have put extra bus therefore the price is Rs800.I got a call in the afternoon saying that the bus is cancelled and told me to adjust in 7pm bus and I was offered the last seat.I told him when I had paid you rs 200 extra as i have to reach Goa early morning as I have to attend office than why should I adjust that too in the last seat as I am travelling with my wife.The agent was not ready to listen and eventually it resulted in an argument.The agent started speaking very rudely and told do whatever you want.I told him that I will go to consumer forum for that he replied in a very rudely manner saying go wherever you want we cannot adjust.I got irritated by the behavior of that agent and I cancelled my ticket.I just wanted to highlight the misbehavior of the agent as this is not the way to treat the passengers.I hope my complaint will result in some action against VRL travels.Thanks