VRL Travels — Demanding penality for their mistake

Address:

Theni, Tamil Nadu

Dear sir,
We booked 6 boxes from theni (Tamilnadu) to ullasnagar - mumbai on[protected] lr. No. [protected]. Instead of sending it to ullasnagar from mumbai tpt they mistakenly sent to mumbai do. After our demand they again forwarder to ullasdnagar.
Now they demanding 1400 / - rs. As penelity to deliver. We already paid all charges during booking at theni.

Pls. Take necessary steps to get parcels deliverd.