[Resolved]  VRL Travels — Rude behaviour of driver and Rash Driver-

Address:

Dakshina Kannada, Karnataka

sir On 14/06/2014, Ii travelled from Mangalore to Bangalore Vide bus No KA25C9568 at 10 PM along with my family ( 3 seats). Seat no L20/21 & 25 ( TR 2068132) At the outset, at around 11 PM the driver was driving so badly, that once literally I jumped from my sleeping position to some inches above and got a great jerk on my spinal cord. I called the helper and showed him but he could not understand my position as I donot know how to speak kannada and he pretended not understanding hindi. I told your staff at Mangalore that I shall get down at Indira Nagar. Being 1st time commuter to Indira Nagar, they confirmed my that bus staff will tell you when it will reach. Gandhi Nagar, Bangalore reached around 4.30 AM and I requested bus staff to tell me on Indira Nagar when it reaches, to which they did not listen. After some time when I went from my seat to ask the conductor at the front he told me that Indira Nagar is passed. Driver told me to speak in kannada only and went on telling vulgar language in Kannada. Suddenly he stopped the bus after 5 KM from Indira Nagar before sunrise and forced me to get down along with my family( wife and daughter). The bus staff threw my luggage which was in luggage van and driver jumped out from his seat and came to me aggressively at the back side of the bus where I was standing along with my family after getting down and went on scolding at me for the reasons best known to him. My complaints are based on: Rash driving Rude behaviour of driver Malfunctioning of my laptop which was thrown by your bus staff. I am in Karnataka for last 8 years. I used to travel by VRL bus only when I was working at Hubli and also from Mangalore to Bangalore in last 3 years. I have never faced this type of treatment from any of your staff I called on Mr. Rajesh at 10.30 hrs on 15/6 and Mr Mithun ( spelling may be incorrect). over phone no[protected] and appraised them on the happenings as I was very much hurt in this situation.My plight to arrange conveyance at wee hours on 15/6/2014 from a point dropped by your bus can not be imagined. Mr. Mithun told the name of the driver is Nagendra. I request you to take stern action on this driver after due investigation as not only I am hurt mentally and my laptop of worth 40000 broken, but also the trade name of VRL will go down as these people are your brand ambassdor for passengers . I condemn the situation and ask for written regret from the driver and management of VRL. Please revert at earliest Subrat- [protected] Regards