Snapdeal — Damaged Product Delivered

Address:	Vadodara, Gujarat
Website:	www.snapdeal.com

Product: T7222PFFC Top Load 6.2 Kg Fully Automatic
Vendor: www.snapdeal.com (Online Purchase)
Order no: [protected]
Problem: Damaged product delivered and no response from vendor after complaint

I had complaint for the damaged product delivered at my place and same was approved to me by the delivery boy. I had mailed them images and the order details for next 1 week. On calling customer care, I got surprised by their answer that they have not received any images. Again I sent them images by unpacking the box. for next 2 weeks no response. On Again calling, they said, its in process and we are consulting with our vendor and LG company for solution Again for next 2 weeks same repetition. On next call, it was confirmed for a settlement as the damaged was exterior and small with Mr. Rajiv Ranna - Staff Supervisor. The settlement was of Rs.800 cheque to be delivered at my shipping address within next 5 working days, then after additional compensation of 2.5% interest per day on Rs.16450 (purchase amount) till I don't receive the cheque at my home. On 22/07/2013 (today), Ms. Bhavna Arora said that the query is not not processed and it will only be known if Mr. Rajiv comes and provides them some detail. She also saind that I will get call from him within next 24hrs which I am sure I will nto get from my pass 1.5 months experience from SNAPDEAL.