[Resolved]  Racold Geyser — bad product, bad service

Address:

Gautam Buddha Nagar, Uttar Pradesh

Racold company sell giesers which are highly energy consuming and which can not be repaired normally by anybody as they put special kind of heating assembly in that which they do not make available in the market. I have been calling them for the last three days for repairing my gieser, but they make false promises and do not attend to the customers. First they did not give me any complaint number and then they said I did not file a complaint. The service centre people were extremely rude and their idea is that you should exchange or buy a new gieser- although the guarantee provided is for seven years.
I request that they should be stopped from exploiting customers like that and government should take an immediate action so that they make the spare parts available.

Dr. V. Verma
[protected]@gmail.com